This position leads the analytics strategy and the development of processes and procedures to efficiently operationalize that strategy. Starting with a thorough understanding of the Member Experience and campaign strategies, the incumbent collaborates with executives, marketers, and data and technology specialists to develop business insights that lead to improved business outcomes. This position requires a business mindset and the ability to convert sprawling data sets into actionable business insights.
This position is responsible for providing prompt, accurate and courteous sales and service assistance to NEA members who inquire about NEA Member Benefits products and services by telephone, mail and email.
This position leads the marketing for the array of financial services products and services made available to NEA members. Starting with a thorough understanding of member, the incumbent collaborates with colleagues and partners to develop marketing strategies, plan campaigns, and execute marketing communication that result in the achievement of participation goals and drive member satisfaction and loyalty.
This position provides strategic planning and programmatic deliverables to simplify and enhance member experiences across the enterprise. Starting with a thorough understanding of the member experience strategy, the incumbent leverages data, member insights, and member feedback to create a prioritized list of activities that will lead to demonstrated business improvements. Serving as a bridge between product marketing and member experience, this individual will establish oneself as a member evangelist and demonstrate how improving member experience leads to increased participation. This individual will use internal and external benchmarks and trends to identify and rationalize areas of focus, and use these insights to gain executive alignment and build consensus around strategic direction.
The Affiliate Relations Specialist (AR Specialist) is responsible for providing direction, visibility, program integration, and expanding market access and penetration for NEA MB programs in state and local affiliates within a defined territory. The AR Specialist connects with members face-to-face and through other direct channels (i.e. mail, email, conferences, conventions and social media) to foster interaction, engagement, participation and revenue growth for NEA Member Benefits. The Affiliate Relations Specialist must reside in the assigned territory (IL, IN, MN, MI).
The Senior Digital Producer is a key member of the Digital Strategy, Analytics & Operations team and is responsible for the successful production and deployment of multilingual digital marketing communications on the web, and via email and SMS. The Senior Digital Producer will work with staff across the organization to develop, build and deploy digital marketing communications to members. The position requires a combination of marketing, editorial, UX and technical skills in order to be able to effectively develop, build and deploy digital experiences via web and email.